zh77 Privacy Policy

1. Introduction

zh77 is committed to safeguarding the personal data of all users who access the Platform. This Policy sets out in clear terms what personal data zh77 collects, the purposes for which it is processed, with whom it may be shared, how long it is retained, and the rights available to users in relation to their personal data.

zh77 processes personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality. If you have questions about this Policy or how zh77 handles your personal data, please contact [email protected].

2. Data Controller

For the purposes of this Policy, zh77 acts as the data controller in respect of personal data collected from users of the Platform. zh77 determines the purposes and means by which personal data is processed. The Platform is operated at zh77.vip.

All data-related enquiries, access requests and complaints should be directed to the zh77 Data Privacy team at [email protected]. Please include "Privacy Request" in the subject line of your communication so that your enquiry is directed appropriately.

3. Personal Data We Collect

3.1 Registration Data

When you create a zh77 account, we collect your Pakistani mobile number, which serves as your primary account identifier. You are not required to provide an email address at registration, though one may optionally be added to your account at a later stage for account recovery purposes.

3.2 Identity Verification (KYC) Data

Where zh77 requests identity verification, you may be required to submit a copy of your Computerised National Identity Card (CNIC) and, where applicable, a recent photograph for facial verification. This data is collected exclusively for KYC compliance and fraud prevention purposes and is not used for any other purpose without your consent.

3.3 Financial and Transaction Data

zh77 records all deposit and withdrawal transactions, including the payment method used (e.g., JazzCash, Easypaisa, HBL), transaction amounts, timestamps and transaction reference numbers. zh77 does not store full bank account numbers, JazzCash PINs or Easypaisa PINs – these credentials are handled exclusively by the respective payment processors.

3.4 Usage and Behavioural Data

zh77 automatically collects certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, pages viewed, time spent on each page, bet and game activity, and session duration. This data is used for platform performance optimisation, fraud detection and responsible gaming monitoring.

3.5 Communications Data

When you contact zh77 support, we retain records of those communications – including chat transcripts, email correspondence and any information you voluntarily provide during support interactions – for quality assurance, training and dispute resolution purposes.

4. How We Collect Personal Data

zh77 collects personal data through the following channels:

• Direct submission: Data you actively provide during registration, KYC verification, or when contacting zh77 support.
• Automated collection: Technical data collected automatically via server logs, cookies and similar tracking technologies when you access zh77.vip.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa and banking partners following deposit or withdrawal processing.
• Third-party fraud prevention: Risk signals and device fingerprinting data from fraud detection service providers integrated into the zh77 Platform.

5. Purposes and Legal Basis for Processing

zh77 processes personal data for the following purposes and on the following legal grounds:

• Account creation and management: Necessary for the performance of the contract between you and zh77.
• Payment processing: Necessary for contract performance and compliance with financial regulatory obligations.
• KYC and identity verification: Necessary for compliance with applicable anti-money laundering and know-your-customer obligations.
• Fraud prevention and security: Legitimate interest of zh77 in maintaining platform integrity and protecting users from fraudulent activity.
• Responsible gaming monitoring: Legitimate interest and legal obligation to identify patterns of potentially harmful gambling behaviour and intervene appropriately.
• Platform analytics and improvement: Legitimate interest in optimising the zh77 user experience based on aggregated usage data.
• Marketing communications: Based on your consent, which you may withdraw at any time.
• Legal compliance: Where processing is required by applicable law, court order or request from a lawful authority.

6. Sharing of Personal Data

zh77 does not sell, rent or trade your personal data to third parties for commercial purposes. Personal data may be shared in the following circumstances only:

6.1 Payment Service Providers

When you make a deposit or request a withdrawal, necessary transaction data is shared with the relevant payment processor (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT TRC20 processing partners) solely to facilitate the payment transaction.

6.2 Fraud Prevention and Compliance Partners

zh77 works with third-party fraud detection and compliance service providers. These providers receive limited data (such as device identifiers, IP addresses and transaction patterns) for the sole purpose of detecting and preventing fraudulent activity on the Platform.

6.3 Legal and Regulatory Disclosure

zh77 may disclose personal data to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, legal process, or in response to a lawful request from a governmental authority. zh77 will notify you of such disclosure to the extent permitted by law.

6.4 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of assets involving zh77, user personal data may be transferred as part of that transaction. zh77 will notify affected users prior to any such transfer and ensure that the receiving entity is bound by data protection obligations no less stringent than those set out in this Policy.

7. Data Retention

zh77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce agreements. The following general retention principles apply:

• Active account data is retained for the lifetime of your zh77 account.
• Following account closure, personal data is typically retained for a period of five (5) years to comply with financial record-keeping and anti-money laundering obligations.
• KYC documents are retained for a minimum of five (5) years from the date of verification.
• Support communication records are retained for three (3) years.
• Anonymised and aggregated analytics data may be retained indefinitely as it does not constitute personal data.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Security Measures

zh77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Transport Layer Security (TLS 1.2 or higher) for all data in transit between your device and zh77 servers
• AES-256 encryption for sensitive data stored at rest
• Role-based access controls limiting employee access to personal data to those with a documented operational need
• Regular security audits and penetration testing of zh77 infrastructure
• Intrusion detection systems and continuous monitoring of Platform activity
• Secure data centre facilities with physical access controls

Despite these measures, no system is completely immune from security risk. zh77 encourages all users to maintain strong, unique passwords for their accounts and to contact support immediately if they suspect unauthorised access to their zh77 account.

9. Cookies and Similar Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit zh77.vip. They allow the Platform to recognise your device, remember your preferences and session state, and collect usage information to improve the Platform experience.

9.2 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function. These include session management cookies and security tokens. These cannot be disabled without preventing core Platform functionality.
• Functional cookies: Remember your preferences such as language, device type and display settings to provide a personalised experience.
• Analytics cookies: Collect aggregated, anonymised data about how visitors interact with zh77.vip, used solely to improve Platform performance. No personally identifiable information is included in analytics reports.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the zh77 Platform. Instructions for managing cookies are available in the Help section of most modern web browsers.

10. Your Privacy Rights

As a user of the zh77 Platform, you have the following rights in relation to your personal data held by zh77:

• Right of Access: You may request a copy of the personal data zh77 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: Subject to legal retention obligations, you may request deletion of your personal data.
• Right to Restriction: In certain circumstances, you may request that processing of your data be restricted pending a review.
• Right to Object: You may object to processing based on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact zh77 at [email protected] with the subject line "Privacy Request". zh77 will acknowledge your request within 5 business days and respond substantively within 30 calendar days. zh77 may request proof of identity before fulfilling a data subject request to prevent unauthorised access to another person's data.

11. Children's Privacy

The zh77 Platform is strictly intended for adults aged 18 years and above. zh77 does not knowingly collect personal data from persons under 18. If zh77 becomes aware that a minor has registered an account or provided personal data, the account will be closed immediately, all data collected will be deleted, and any funds will be returned in accordance with zh77's underage gambling policy.

If you have reason to believe that a minor has created a zh77 account, please contact [email protected] immediately so that appropriate action can be taken without delay.

12. Third-Party Links

zh77.vip may from time to time contain links to third-party websites, including payment provider portals and game studio sites. These third-party sites operate under their own privacy policies, which zh77 does not control and is not responsible for. zh77 encourages you to review the privacy policies of any third-party site you visit via a link from zh77.vip before providing any personal information to that site.

13. Updates to This Privacy Policy

zh77 reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Where changes are material, zh77 will endeavour to notify registered users via in-platform notification prior to or at the time the amended Policy takes effect. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms.

zh77 recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being handled.

14. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by zh77, please contact our Data Privacy team:

Email: [email protected]

Support is available in English, 24 hours a day, 7 days a week. Please include "Privacy Request" in your subject line for fastest routing to the appropriate team.

zh77 will never ask for your account password or OTP in any privacy-related communication. Do not share these credentials with anyone.